Frequently Asked Questions
Everything you need to know about shopping at Stein Mart.
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-7 business days. Shipping costs are calculated at checkout based on your order total and delivery location, with free shipping often available on orders over a certain threshold.
What is the Stein Mart return policy?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must have original tags attached and be accompanied by the original receipt or packing slip.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number. You can use this number on our website's tracking page or the carrier's portal to see real-time updates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal, Apple Pay, and Google Pay for your convenience.
How do I ensure I am choosing the right size?
Each product page features a detailed size guide link near the size selection menu. We recommend comparing your measurements to our chart to ensure the best fit for your specific garment.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders as quickly as possible, there is a very limited window to make changes. Please contact our customer support team immediately if you need to cancel or update an address.